44bat Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which 44bat ("44bat", "we", "us", "our") collects, processes, stores, and shares personal data relating to players and visitors ("you", "your") who access or use the 44bat website located at https://44bat.io and all associated services, including but not limited to sports betting, live casino, slot games, crash games, virtual sports, and any promotional features (collectively, the "Services").

44bat is committed to protecting your privacy and handling your personal data with transparency and care. This Policy is intended to meet the standard of clear, accessible privacy communication and is written in plain English so that all players — regardless of technical background — can understand how their information is handled.

This Policy should be read in conjunction with the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference. In the event of a conflict between this Policy and any game-specific or promotion-specific privacy notice, the more specific document will take precedence with respect to the particular matter to which it relates.

For the purposes of applicable data protection legislation, 44bat is the data controller in respect of the personal data collected and processed in connection with your use of the Services described in this Policy.

As data controller, 44bat determines the purposes for which personal data is collected and the means by which it is processed. Where 44bat engages third-party service providers to process data on its behalf, those providers act as data processors and are contractually required to process data only in accordance with 44bat's documented instructions and to implement appropriate security measures.

If you have any questions about how 44bat processes your personal data, or wish to exercise any of the rights described in Section 11, you may contact our data protection point of contact at:

Email: [email protected]
Subject line: "Privacy / Data Protection Request"

44bat collects the following categories of personal data in connection with your use of the platform. The specific data collected depends on how you interact with the Services.

44bat does not knowingly collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions) in the ordinary course of operating the platform. If you voluntarily disclose such information in a support communication, it will be used solely for the purpose of resolving your query and will not be retained beyond that purpose.

44bat collects personal data through the following mechanisms:

• Direct collection: Data you provide voluntarily when creating an account, completing the KYC verification process, making a deposit or withdrawal, claiming a bonus, or contacting customer support.
• Automated collection: Technical and usage data collected automatically as you browse and interact with the platform, including through cookies, session tracking, and server logs. See Section 8 for full details of our cookie practices.
• Third-party sources: Identity and fraud-screening data received from KYC verification partners and payment processors (such as bKash, Nagad, Rocket, and Upay) for the purpose of confirming your identity, preventing fraud, and complying with anti-money laundering obligations.
• Game providers: Aggregated gameplay performance and session data received from game providers such as Evolution Gaming, Pragmatic Play, Spribe, NetEnt, and Ezugi, used to resolve game disputes and improve platform performance.

44bat uses the personal data we collect for the following purposes:

• Account management: To create and maintain your player account, verify your identity, and manage your account settings and preferences.
• Service delivery: To enable you to place bets, play games, claim bonuses, and use all features of the 44bat platform.
• Payment processing: To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank) and to maintain accurate financial records.
• KYC and AML compliance: To verify your age (21+ requirement), confirm your identity, and detect and prevent money laundering, fraud, and other financial crimes in accordance with applicable compliance standards.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Responsible gaming: To monitor wagering patterns that may indicate problem gambling behaviour, enforce self-exclusion requests, apply deposit limits, and deliver responsible gaming interventions where appropriate.
• Security and fraud prevention: To detect unauthorised account access, investigate suspicious activity, and protect the integrity of the platform and the safety of all players.
• Platform improvement: To analyse usage patterns and technical performance data for the purpose of improving the platform experience, fixing bugs, and developing new features.
• Marketing communications: To send you promotional emails, bonus notifications, and updates about new games or features — where you have opted in to receive such communications. You may opt out at any time by contacting support.
• Legal and regulatory compliance: To comply with applicable legal obligations, respond to lawful requests from authorities, and enforce the 44bat Terms & Conditions.

44bat processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and 44bat — primarily, the delivery of the betting and gaming services you have registered to use. This covers account creation, payment processing, game delivery, and KYC verification.
• Legal obligation: Processing that is necessary for 44bat to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and responding to lawful authority requests.
• Legitimate interests: Processing undertaken in pursuit of 44bat's legitimate business interests, provided those interests are not overridden by your rights and interests. This includes fraud prevention, platform security, responsible gaming monitoring, and service improvement analytics.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

44bat does not sell your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive the transactional data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• KYC and identity verification partners: Third-party identity verification providers receive copies of your identity documents for the purpose of confirming your age and identity in compliance with our KYC obligations.
• Game providers: Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, Ezugi, PG Soft, and other licensed game studios receive session-level data necessary to deliver game content and resolve disputes. These providers are bound by data processing agreements with 44bat.
• Fraud and security partners: Third-party fraud detection and cybersecurity service providers may receive technical data (IP addresses, device fingerprints, session data) to assist in detecting and preventing fraudulent activity.
• Legal and regulatory authorities: 44bat will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required by law, court order, or other legal process. In such cases, 44bat will disclose only the minimum data required to comply with the lawful request.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving 44bat, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. Registered players will be notified of any such transfer.

44bat uses cookies and similar tracking technologies to operate the platform, maintain session security, and analyse platform usage. The following categories of cookies are used:

Strictly necessary cookies are deployed without consent as they are essential to the operation of the platform. Functional, analytics, and performance cookies are deployed on the basis of your implied consent through continued use of the platform. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent the platform from functioning correctly.

44bat does not use third-party advertising cookies or cross-site tracking technologies for the purpose of building advertising profiles or targeting you with third-party advertisements.

44bat retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account registration with 44bat, plus a further period of five years following account closure, to meet legal and audit obligations.
• Transaction and financial records: Retained for a minimum of seven years from the date of the transaction, in accordance with financial record-keeping requirements applicable to anti-money laundering compliance.
• KYC and identity documents: Retained for five years following account closure or the completion of the KYC verification process, whichever is later.
• Support and communications data: Retained for three years from the date of the last correspondence, unless the matter relates to an unresolved dispute, in which case the data is retained until the dispute is fully resolved.
• Technical and usage data (anonymised): Anonymised analytics data that cannot be used to identify any individual may be retained indefinitely for platform improvement purposes.
• Marketing consent records: Retained for the duration of the marketing relationship plus two years following the withdrawal of consent, as evidence of the consent having been given.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately practicable (for example, due to data stored in backup systems), the data will be isolated from active processing until deletion is completed.

44bat implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 128-bit SSL/TLS encryption applied to all data in transit between your device and the 44bat platform.
• Encrypted storage of sensitive data at rest, including identity document copies and financial records.
• Access controls restricting access to personal data to authorised 44bat staff and contractors whose role requires such access, enforced through role-based permissions and multi-factor authentication.
• Intrusion detection systems and continuous server monitoring to identify and respond to potential security incidents in real time.
• Regular security assessments of platform infrastructure, payment integrations, and third-party data processor arrangements.
• Staff training on data protection obligations and secure data handling practices, conducted on a regular basis.

While 44bat takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 44bat will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

As a registered player, you hold the following rights in respect of your personal data held by 44bat. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

44bat is strictly an adult platform. The Services are available exclusively to individuals who are 21 years of age or older. 44bat does not knowingly collect, process, or retain personal data from individuals under the age of 21.

As part of the registration and KYC verification process, all players are required to confirm their date of birth and provide identity documentation demonstrating that they meet the 21+ age requirement. Any account found to belong to a person under the age of 21 will be immediately suspended, all pending transactions will be cancelled, and any funds held in the account will be handled in accordance with applicable legal requirements.

If you believe that a person under the age of 21 has registered an account with 44bat or has accessed the platform using your credentials, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

44bat reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the Services we offer. The "Last Updated" date at the top of this Policy will be revised whenever a change is made.

For material changes — that is, changes that significantly affect how your personal data is collected, used, or shared — 44bat will notify registered players by email to the address associated with their account, or by means of a prominent in-platform notification, at least 14 days before the change takes effect. This notice period allows you to review the updated Policy and, if you do not agree with the changes, to close your account and request deletion of your data before the new terms apply.

For minor or administrative changes (such as corrections of typographical errors, clarifications that do not alter the substance of the Policy, or updates to contact information), 44bat may update the Policy without prior notice beyond updating the "Last Updated" date. It is your responsibility to review this Policy periodically. The most current version of this Policy will always be accessible at https://44bat.io/privacy-policy.

Your continued use of the platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of, and agreement to, the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 44bat processes your personal data, please contact our data protection point of contact using the details below. All communications should be submitted in English to ensure the fastest possible response.

Customer Support & Data Protection Email:
[email protected]

Recommended Subject Lines:

• "Privacy / Data Protection Request" — for general privacy enquiries
• "Data Rights Request" — to exercise access, rectification, erasure, or portability rights
• "Marketing Opt-Out" — to withdraw consent to marketing communications
• "Security Concern" — to report a suspected account compromise or data breach

Response Times:
We aim to acknowledge all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days of receipt. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.